Intelligent Document Processing Promotes Employee Satisfaction

Intelligent Document Processing Promotes Employee Satisfaction

Highly qualified specialists will leave the company if the digital tools do not meet their expectations. A problem frequently mentioned in this context is searching for information in documents. Over the past two years, the upheavals in the world of work caused by the Covid pandemic have shown how important a suitable working environment is. Not only the switch to mobile working has caused an increase in technological solutions in companies. 

The way in which teams interact with each other and what technological means are available have also come into focus. “Great Resignation” developed in the USA. More and more employees there have given up due to poor working conditions since stress and worries at work have had a massive impact on their health, in some cases even to the point of burnout. Unfortunately, this negative trend is also slowly becoming apparent. 

The Annoying Search For Information In Documents

The right selection of technologies and the functioning of internal company processes play a special role and a factor that should be considered for the well-being of employees at work. Inadequate processes have an impact on employee satisfaction but also the profitability of a company. Study results show that due to inefficient processes and structures, almost every respondent (95 percent) spends up to an entire working day (8 hours) a week searching for information in documents needed for customer work. Intelligent document processing (IDP) or process intelligence can help.

The Right Selection Of Technologies Promotes Employee Satisfaction

The targeted use of suitable digital solutions can relieve employees and create a positive working atmosphere. What companies often underestimate: these soft factors can also be a decisive advantage when it comes to winning over highly sought-after specialists and retaining them in the company in the long term. So-called high potentials, i.eThe particularly talented junior staff, assume that the existing infrastructure and processes in the company run smoothly and are quickly frustrated when the feasibility of projects fails due to technical requirements. 

Last but not least, companies have recruited young talent precisely because of their professional profile to achieve corporate goals. If these specialists are deployed sufficiently and gain working time one day a week due to a lack of IT support, neither the employee nor the company will benefit. What shall we do?

Relieve Employees Of Routine Tasks

It is worth looking at the common and leading solutions on the market to avoid such economic absenteeism and employee dissatisfaction. Some companies already use solutions for robot-assisted process automation (RPA) that relieve employees of routine activities through automated processes.  Employees are thus provided with digital helpers who can process documents similar to their human counterparts and independently take over the automated data processing for routine tasks. The mere elimination of tiresome and recurring work steps can already significantly increase employee satisfaction.

Process Content From Documents Automatically

Intelligent document processing (IDP) goes one step further. Content from documents is automatically extracted and further processed so that the manual processing of documents, such as incoming invoices, customer forms, or transport documents, occurs centrally and automatically. 

After digitally capturing the documents, the digital documents can be automated and further processed in the right context to free employees from manual processes such as typing the content from documents. The time saved with many documents is enormous and frees up time for employees for more demanding tasks. At the same time, the stress level is reduced because only a few clicks are required for the same process instead of time-consuming manual processing. 

The results of a current study also show that the advantages of IDP are already being used: solutions for intelligent document processing have been implemented by almost every second study participant(48 percent) over the past two years. The successes can also be seen. For example, 53 percent of those surveyed stated that they expected to recoup the one-off investment costs before the project began, of which 47 percent happened.

Empower Employees With No-Code/Low-Code Solutions

In today’s working world, however, employees no longer want to be relieved. They also want to be able to shape their working methods independently. Thanks to increasing digitization, non-technical employees can become so-called citizen developers. Getting there is easy and can be done using no-code/low-code platforms. These platforms are structured like a modular system and contain program modules that colleagues can use without technical knowledge. 

If companies already use IDP solutions, the step towards independent application for employees is pretty close: with just a few clicks, users can download AI skills on common platforms and use them for their specific requirements. There are already ready-made AI skills pre-trained for certain document types, and they can be used in any company for the same scenario within a few minutes. But company-specific document types are also fine for AI skills: With in-depth knowledge, these digital helpers can be trained on new types of documents, and employees can also provide support with more complex forms.

Make Processes More Transparent And More Efficient

A comprehensive and critical look at the company’s processes can also provide relief. In many cases, companies must be made aware of how processes work within teams or between departments and where this causes time losses and frustration for the workforce. 

Solutions for process intelligence, such as task mining and process mining technologies, can help make the company’s processes visible, can digitally map them, and ensure that companies design their processes more efficiently. With simple means, blockades and traffic jams in company processes can be solved to make the employees’ everyday life more fluid.


Digital assistants, which relieve employees of routine tasks in the background, can counteract the time-consuming search for important information in documents so that they can invest more time in more complex tasks and customer relationships that require their full concentration. Digital technologies such as intelligent document processing and no-code/low-code platforms, therefore, play an important role in retaining talent in a changing world of work. Early and targeted digital solutions can prevent the “Great Resignation” within your company.

Also Read: Concrete Applications Of Machine Learning For Utilities

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